Pinnacle Treatment Centers is a leading comprehensive provider of substance abuse treatment services to individuals that are addicted to drugs and / or alcohol. Founded in 2006, the Company has grown into an organization that operates over 30 substance abuse treatment facilities in five states (Kentucky, Michigan, New Jersey, Pennsylvania, and Virginia) with additional sites under development in Ohio, Indiana, and Minnesota.
Pinnacle treats over 10,000 people daily and provides a full continuum of care, including detoxification, residential, outpatient, and transitional living programs. Treatment includes treating the individual’s physical, spiritual, emotional, and psychological selves. Pinnacle is CARF accredited and all locations include physicians, nurses, clinicians, administrative, and support staff.
We are currently seeking an Admissions Assistant to join our team at our Endeavor House location in Kearny, NJ.
About Endeavor House:
Endeavor House North is home to our medically supervised Detox unit, short-term residential rehabilitation program and the Intensive Outpatient Program. The facility it housed in the former West Hudson Hospital.
The inpatient facilities feature semi-private rooms, a dining room, recreation areas, a variety of group meeting rooms, medical facilities and clinical offices.
This is a highly visible position involved with presenting the Pinnacle Treatment Center’s program to potential clients, referral sources, and the community at large. Strong organization skills are required to properly process all incoming calls and complete the necessary follow-up for all inquiries. Keen attention to detail is needed to ensure that all paperwork is completely filled out and filed appropriately (including attaching in online systems). This individual is required to maintain a high level of performance.
Tasks and Responsibilities:
• Answer telephones, determine the reference of the call, and transfer appropriately.
• Welcome all visitors including potential admits and provide appropriate paperwork if needed.
• Attend to all clients’ and guests’ needs in the waiting room.
• Attend to the family of potential admits while client is being assessed – explain the program, individual family sessions, AA/NA listings in their area (open meetings), inform them of the 7 days orientation period, etc. AMA risks must also be explored with family and how it would be handled. If client is an AMA risk clinical needs to be notified immediately. This information must be documented in QuicDocs (QD) as an incidental note.
• Enter all inquiries onto I-Carol on a daily basis. Update I-Carol after every call to ensure the admissions staff has the most current information regarding each potential admission.
• Gather all necessary potential admits’ information and complete pre-screening (all tabs) in QD.
• Document referral sources for all potential admissions. Include additional information in the proper fields.
• Assurance of compliance with state, federal, accreditation boards laws and program policies.
• Assist with assessing the clinical needs of each potential admit to assure proper level of care placement.
• Assist client with all intake paperwork and ensure all forms and charts (clinical and financial) are complete. This includes the client profile, copies of IDs, consents, financial agreement, etc.
• Prep and complete admission financials when needed and confirm insurance authorization for new admits.
• Collect and process payments – make two copies of receipts – one for the payment box and one for the client’s financial chart, scan and attach to client’s QD account – must record in QD payment2 form.
• Provide financial counseling to clients and follow-up if needed. Document calls in incidental notes in QD.
• Add any outstanding follow up to the follow up sheet in Google Drive.
• Organization of all clinical files including discharge, new admissions, and break down inpatient charts.
• Complete projects and other duties as assigned by Director of Admissions/Executive Director, including preparation for audits, inspections, and re-accreditation.
• Bachelor’s Degree and/or skilled training in related field
• Minimum of two years’ experience in related field
• Strong communication and computer skills
Multi-tasking ability, organizational skills, ability to work independently, problem solving techniques, and strong interpersonal skills
To apply for the position, please click here.