Job details

Clinical Call Center Representative (Overnights)

at Pinnacle Treatment Centers
Location Mt. Laurel, NJ
Category Clerical / Service
Job Type Full Time


Pinnacle Treatment Centers is a leading comprehensive provider of substance abuse treatment services to individuals that are addicted to drugs and / or alcohol. Founded in 2006, the Company has grown into an organization that operates over 30 substance abuse treatment facilities in seven states (Kentucky, Michigan, New Jersey, Pennsylvania, Virginia, Indiana, and Minnesota) with additional sites under development in Ohio.

Pinnacle treats over 10,000 people daily and provides a full continuum of care, including detoxification, residential, outpatient, and transitional living programs. Treatment includes treating the individual’s physical, spiritual, emotional, and psychological selves. Pinnacle is CARF accredited and all locations include physicians, nurses, clinicians, administrative, and support staff.

We are currently seeking experienced Clinical Call Center Representative/Care Coordinators to join our team at our Corporate location in Mt. Laurel, NJ.

**Overnight schedules available**

About the Position:

Tasks and Responsibilities:

  • Receives andprocesses inbound inquires from phone, email, and chat.

  • Assess potential patients treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs

  • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner

  • Understands patient’s insurance eligibility and benefits

  • Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.

  • Collect patients financial responsibilities, including; deductibles, copays, coinsurance and out of pocket maximums

  • Works with Pinnacle Treatment Centers to locate available beds and schedule admissions.

  • Coordinates admissions schedules and sets up patients transportations as needed.



  • High school or GED Required

  • Proficiency in Microsoft Excel and Office


  • Bachelor’s Degree or related experience

  • 1 or more years of experience in substance abuse/mental health field

  • Call Center background

  • Experience and/or knowledge of the treatment industry

  • Ability to connect and empathize with patients and families seeking treatment

  • Experience working with a team setting.

  • Must be at least 18 years of age and must be able to successfully pass a background check and drug screen.


  • Ability to work cohesively with others while maintaining personal tasks.

  • Ability to adapt and change focus to new tasks or goals

  • Ability to negotiate or overcome barriers

  • Attentive documentation skills

  • Demonstrate excellent interpersonal communication skills.

  • Ability to motivate those seeking treatment

  • Accurate and fast computer skills

  • Ability to work weekends and evenings

  • Must be comfortable making outbound marketing calls

To apply for the position, please click here.

We offer a competitive salary along with a full benefits package, paid time off, and the opportunity for professional development and advancement.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.